Job Description

Delivery Team Leader

1. Team Supervision & Coordination

Lead and supervise delivery drivers to ensure timely and accurate order deliveries. Assign daily delivery routes and monitor driver performance. Provide guidance, motivation, and support to maintain team efficiency and morale.

2. Route Planning & Optimization

Review and optimize delivery routes for cost-effectiveness and timely execution. Coordinate with dispatch and warehouse teams to prioritize urgent or special deliveries. Monitor route performance and suggest improvements.

3. Delivery Operations Management

Ensure all deliveries are completed within schedule and meet customer expectations. Oversee vehicle loading/unloading to ensure accuracy and prevent damage. Handle delivery-related issues such as delays, returns, or customer complaints promptly.

4. Performance Monitoring & Reporting

Track and report team performance metrics such as on-time delivery rate, fuel usage, and delivery success rate. Identify underperforming areas and implement corrective actions. Maintain accurate daily delivery logs and records.

5. Communication & Coordination

Serve as the communication link between delivery staff, warehouse, and management. Coordinate with customer service for delivery updates or problem resolution. Conduct regular team meetings to share updates, goals, and safety reminders.

6. Compliance & Safety

Ensure all delivery operations follow company policies, road safety, and legal regulations. Monitor vehicle condition and report maintenance needs. Enforce safe driving and delivery handling practices among team members.

7. Training & Development

Assist in training new drivers on routes, procedures, and customer service standards. Continuously improve team knowledge on delivery systems and company protocols.

8. Customer Service & Quality Control

Ensure high-quality delivery standards to maintain customer satisfaction. Investigate delivery errors or complaints and take corrective measures

?About JD.com?

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JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company's cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com's business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China's largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

?Our Global Business?

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We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.


Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

?International Logistics?

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JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. "JoyLogistics" and "JoyExpress" are JINGDONG Logistics' international business brands.