Data Analyst – Call Center Operations
QA, Qatar
Job Description
Job Purpose
Responsible for analyzing call center data and performance metrics to support operational efficiency, service quality, and data-driven decision-making.
Key Responsibilities
Analyze call center KPIs (AHT, SL, FCR, CSAT, call volumes, abandonment) Prepare daily, weekly, and monthly performance reports Create dashboards and visual insights for management Identify trends, gaps, and improvement opportunities Support forecasting and workforce planning Ensure data accuracy and reporting consistency
Qualifications & Skills
Bachelor's degree in a related field 2-4 years of data analysis experience (call center preferred) Strong Excel and SQL skills Experience with Power BI or Tableau Knowledge of call center systems and CRM tools * Strong analytical and communication skills
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Job Detail
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Job IdJD2208282
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationQA, Qatar
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EducationNot mentioned