Respond to customer & client queries in a timely and accurate way, via phone, email, or chat
Identify customer needs and help customers use specific features
Manage large amounts of incoming calls
Provide troubleshooting assistance for customer orders, account statuses, and relevant problems
Provide data and guides to help the sales team
Manage sales tracking tools and report on important information
Keep a record of sales trends
Liaise with account managers to develop specific sales strategies
Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Attending and qualifying inbound marketing leads
Job Types: Full-time, Permanent
Pay: AED3,000.00 - AED4,500.00 per month
Ability to commute/relocate:
Dubai: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer Support: 2 years (Required)
Logistics, ecommerce: 2 years (Required)
Language:
Arabic (Required)
Location:
* Dubai (Required)
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