Job Description

Job Summary:

We are seeking a highly motivated and detail-oriented

Customer Support Specialist

to join our growing team in a fast-paced

liquidity brokerage

environment. The ideal candidate will have experience supporting clients in financial services or FX/CFD trading and will act as a primary point of contact for onboarding, trade support, platform assistance, and issue resolution.

Key Responsibilities:

Provide prompt, professional support to institutional and retail clients via phone, email, and live chat. Assist clients with account setup, onboarding documentation, KYC/AML requirements, and platform navigation. Resolve inquiries related to trade execution, liquidity, order routing, and pricing discrepancies. Monitor client activity and escalate suspicious or unusual behavior in accordance with regulatory requirements. Collaborate with internal teams (trading desk, compliance, IT) to ensure client issues are addressed effectively and efficiently. Maintain up-to-date knowledge of the firm's liquidity offerings, trading platforms (e.g., MT4, MT5, FIX API), and market structure. Document and log all interactions in CRM and ticketing systems for quality assurance and audit purposes. Proactively identify areas of client friction and recommend process or service improvements.

Qualifications:

1-3 years of experience in a client support role within a financial institution or brokerage firm. Strong understanding of financial markets, particularly FX, CFDs, and/or electronic trading platforms. Familiarity with trading platforms such as MetaTrader, cTrader, or proprietary trading terminals. Excellent communication and interpersonal skills; ability to remain calm under pressure. Strong analytical and problem-solving abilities. Ability to work in shifts, including weekends or holidays, if needed (depending on support hours). Bachelor's degree in Finance, Economics, Business, or a related field preferred. Regulatory awareness (e.g., MiFID II, FCA, CySEC) is a plus.

Preferred Skills:

Experience with FIX/API protocols and liquidity aggregation technology. Knowledge of client onboarding and compliance processes (KYC/AML). Multilingual abilities are advantageous, especially in [specify languages relevant to your region].

What We Offer:

Competitive compensation and performance-based incentives. Exposure to institutional trading environments and cutting-edge financial technologies. Professional growth and learning opportunities. Supportive, fast-paced team environment with a global client base.
Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month