Job Description

Company Description

MARS EC is a professional outsourcing and offshoring enterprise, specializing in Customer Relation and Customer Contact services as a trusted contact center. We are committed to delivering high-quality customer support, ensuring excellence and proficiency in all interactions. Our mission is to build long-term relationships with clients, focusing on their work needs and achieving exceptional performance. By maintaining a clear vision and dedication to quality, we position ourselves as a leader in customer support solutions.

Role Description

This is a full-time, on-site role for a Customer Support Specialist located in Cairo, Egypt. The role involves providing outstanding customer service through resolving inquiries, addressing concerns, and ensuring consistent customer satisfaction. Day-to-day tasks include managing customer interactions, offering technical support as needed, documenting issues, and collaborating with team members to improve service quality.

Qualifications

Strong Customer Support and Customer Satisfaction skills to address and resolve customer inquiries effectively. Excellent Interpersonal Skills to communicate empathetically and professionally with diverse customers. Technical Support skills to assist with troubleshooting and resolving technical issues efficiently. Analytical Skills to identify and solve problems, as well as improve processes for enhanced service delivery. Proficiency in verbal and written communication in English; knowledge of additional languages is a plus. Ability to work collaboratively in a team-oriented, on-site environment. A minimum of a bachelor's degree or equivalent experience in a related field is preferred.
Job Type: Full-time

Pay: E14,000.00 - E15,000.00 per month