Customer Support Representative – Clothivia (luxury Menswear)

Doha, DAW, QA, Qatar

Job Description

Language Requirement:

Fluent in

English & Arabic


Experience:

Minimum

2-3 years

in luxury retail or fashion sales

Role Overview



Clothivia is opening its flagship boutique in

Al Hazm

, one of Qatar's most prestigious destinations. We are looking for an elegant, confident, and experienced

Sales Associate

who can deliver a world-class customer experience and represent Clothivia's luxury menswear brand at the highest standard.

This role requires someone who understands premium service, is passionate about fashion, and knows how to handle VIP clients in a high-end environment like Al Hazm.

Key ResponsibilitiesLuxury Sales & Customer Engagement



Welcome clients with a premium, polished approach suitable for

Al Hazm luxury standards

. Understand clients' needs and offer personalized styling advice across all Clothivia collections. Achieve daily/weekly sales targets and maximize store performance. Guide clients on fits, fabrics, and full looks (jackets, knitwear, trousers, linen, etc.). Upsell and cross-sell to increase AOV.

Boutique Experience & Brand Image



Maintain the boutique ambiance, ensuring it matches

Al Hazm luxury expectations

. Execute visual merchandising standards at all times. Ensure all displays, mannequins, and product presentations are perfect.

Clienteling & VIP Care



Build strong relationships with VIPs and returning clients. Maintain a database of loyal customers through Shopify POS. Assist with private appointments and personalized shopping experiences.

Operations & Store Support



Process payments, handle packaging, and manage POS transactions. Support with stock management: receiving, restocking, and transfers. Assist during activations, pop-ups, and brand events inside Al Hazm or other locations.

Requirements



Fluent in English & Arabic

(spoken & written).

2-3 years of retail experience

, preferably in luxury or high-end menswear. Strong communication and customer service skills. Well-groomed and presentable, with strong fashion sense. Ability to meet sales targets and work under pressure. Flexible availability (weekends, evenings, events). Familiarity with

Shopify POS

is a plus.

What We Offer



Competitive salary + attractive commission structure. Work environment in

one of Qatar's most luxurious retail destinations

. Training in luxury sales, styling, and Clothivia brand culture. Growth opportunities as we expand across Qatar, UAE, and KSA.
Job Type: Full-time

Pay: QAR3,500.00 - QAR4,000.00 per month

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Job Detail

  • Job Id
    JD2153637
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Doha, DAW, QA, Qatar
  • Education
    Not mentioned