Job Description

Job Title: Customer Support Specialist

Location:

On-site in 6th of October City, Egypt

Work Type:

Full-time, on-site (remote work option available for female candidates)

Shift:

Evening shift, Monday to Friday

Salary:

14,000 EGP + 500 EGP Performance Bonus

About the Role

We are looking for a motivated

Customer Support Specialist

to join our team. You'll be the voice of our company, helping customers smoothly through enquiries via calls, chat, and email. This role has a

low load of communications

--with a focus on quality interactions, not high volume.

Key Responsibilities

Based on standard responsibilities for customer support roles: Guru

Responding to customer inquiries via phone, email, and chat. Guru Resolving customer issues and complaints with professionalism and patience. Guru Documenting and logging customer interactions accurately. Guru Guiding customers through our products/services. Guru Collaborating with teams to escalate or resolve complex requests. Guru

? Requirements

Minimum

1 year experience

in a

customer service/support

role. withe.co

English proficiency at B2 level

or above (CEFR Upper-Intermediate*): able to handle work interactions with clear, confident use of English in speaking and writing. britishcouncil.bg
Strong communication and problem-solving skills. withe.co Professional attitude and ability to maintain high service standards. Guru

Preferred Skills

Familiarity with CRM/ticketing systems (not mandatory but a plus). withe.co Empathy and patience in customer interactions. Guru

What We Offer

Competitive salary:

14,000 EGP + 500 EGP performance bonus

On-site work environment in 6th of October City Flexible remote option available specifically for female candidates Stable Monday-Friday schedule with evening shifts Supportive team and friendly culture
Job Type: Full-time

Pay: E14,000.00 - E15,000.00 per month