Job Description

Vacancy

Job title

Customer Service Rep

Department

Customer Services

Close date

23rd July 2025

Location

Dubai

Job description

Job description

Creating a positive first impression, ensuring smooth operations, and delivering excellent customer service. To support customer service department and team to achieve yearly departmental objectives meeting of exceeding customer expectations and creating a seamless, positive, and memorable experience across all channels.

Responsibilities

- Assisting customer and resolving any issues that arise.


- Ensure customer satisfaction by handling orders efficiently and professionally.


- Greet customers warmly and assist them with inquiries, ensuring each interaction leaves a positive impression.


- Listen to customers' needs and direct them to the appropriate department or person, ensuring a smooth and helpful interaction.


- Collaborate with other departments (e.g., warehouse, logistics) to ensure


- Coordinates feedback information with team members & customers.


- Process customer orders accurately in the system, including entry, modification, and tracking.


- Provide clear information required in a friendly and professional manner


- Communicate order status updates to customers and ensure timely processing.


- Ensure proper filing of all documents - such as Invoice DN LPO


- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

Skills required

- Excellent command of English language.


- Good experience in using personal computer and various software packages.


- Customer Service Skills


- Ability to communicate effectively, both orally and in writing.


- Time Management and Organizational Skills


- Interpersonal and Teamwork Skills

Educational requirements

Bachelor's degree or Diploma

Job role notes