Job Description

Description
Job Purpose
To bring new customers and provide quality service to ADCB Personal Banking Customers, whilst ensuring adherence to Banks policies, ethics and code of conduct.
Accountabilities

• Carry out all branch administrative tasks, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.
• Ensure approvals are in place prior before processing transactions.
• Liaise with various departments within the bank and resolve queries and problems.
• Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external.
• Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.
• Identify and recommend improvements to procedures and processes to improve process and service levels.
• Provide specialist information, guidance and advice to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Regularly review customer portfolio to identify potential sales/business opportunities.
• Provide support to other team members as required to assist in the smooth operation of the branch.
• Maintain awareness of the branch's Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.
• Perform any other duties or tasks as required or instructed by the line manager to support the smooth operation of the branch.

• Oral Communication:Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon. Explains the reasoning being what is being said to ensure understanding and acceptance.
• Written Communication:Produces clear and concise reports and other written material usually of a detailed and technical nature, which are understandable to those with or without a good knowledge of the subject matter.
• Sales: Has the ability to persuade others to accept products, services or ideas in order to satisfy a specific need.
• Negotiation: Has the ability to communicate and influence others to arrive at a mutually agreeable solution or position.
• PC Skills:Has the ability to use various basic computer applications eg, MSOffice
• Procedure and Policy: A good knowledge of the relevant policies, practices, processes and procedures in own areas of responsibility. Where appropriate will have a good knowledge of the key relevant legal, regulatory and statutory requirements, technical interpretation and the ability to provide advice thereon.