Customer Support Executive Japanese

Dubai, United Arab Emirates

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Responsibilities:

Responding to calls / chats / emails and handling customer inquiries in line with operating guidelines and standard of operating procedures.
Provide customers with the required information and ensure the accuracy of the information given.
Process requests and coordinate with the Team Leader and the Department Heads for resolution of the requests.
Identify and escalate priority issues and coordinate with the Team Leader and the Department Heads for resolution of the complaints.
Document all call / chat / email information according to standard operating procedures
Maintains operations by following policies and procedures.
Support the Team Leader / Manager in implementation of quality assurance programs in order to maintain standards of quality and productivity.

Requirements:

Job Type: Full-time Salary: AED6,000.00 - AED10,000.00 per month

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