Customer Support Executive
Dubai, United Arab Emirates
Job Description
: As a Customer Support Executive, you will be the frontline ambassador for our brand, interacting with customers to address inquiries, resolve issues, and ensure an overall positive customer experience. We are looking for a passionate and empathetic individual who can effectively communicate with customers and provide solutions that exceed their expectations. Key Responsibilities:
- Act as the first point of contact for customers via phone, email, chat, or in-person interactions.
- Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with product-related questions.
- Communicate with customers in a professional, empathetic, and friendly manner, ensuring a positive customer experience.
- Identify and assess customer needs, proactively providing solutions or recommendations.
- Manage and track customer inquiries and issues using a customer relationship management (CRM) system.
- Collaborate with other departments, such as sales, technical support, and product development, to ensure timely resolution of customer issues.
- Stay up-to-date with product knowledge and company policies to effectively assist customers.
- Continuously improve and optimize customer support processes and procedures.
- Collect and provide feedback to the team and management on common customer issues to help improve products and services.
- High school diploma or equivalent.
- Proven experience in a customer support or service role.
- Strong communication skills, both written and verbal, with excellent phone etiquette.
- Empathy and patience to handle challenging customer situations.
- Problem-solving skills and the ability to think on your feet.
- Familiarity with CRM systems and support software.
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Job Detail
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Job IdJD1612915
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned