Customer Support Executive
Dubai, DU, AE, United Arab Emirates
Job Description
We are seeking a
Customer Support Executive
who is customer-focused, proactive, and an excellent communicator. The ideal candidate will be responsible for making calls to the leads and converting them and handling customer queries, resolving issues efficiently, and ensuring a smooth customer experience across multiple communication channels.Key Responsibilities
Handle customer inquiries via phone, chat, and WhatsApp Resolve customer complaints and issues in a timely and professional manner Provide accurate information about products, services, and processes Maintain detailed records of customer interactions in CRM systems Escalate complex issues to the relevant teams when required Follow up with customers to ensure resolution and satisfaction Meet service quality, response time, and customer satisfaction targets
Required Skills & Qualifications
Strong verbal and written communication skills Customer-oriented mindset with problem-solving abilities Ability to handle high-volume queries efficiently Good listening skills and patience
Preferred Qualifications
Prior experience in customer support, call centers, or FinTech companies Multilingual abilities (English, Hindi, regional languages) are an advantage
What We Offer
Competitive salary and performance incentives Training and career growth opportunities Supportive and fast-paced work environment
Job Types: Full-time, Permanent
Pay: AED3,000.00 - AED3,500.00 per month
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Job Detail
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Job IdJD2266935
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned