Job Description

About Us

At

Luxury Classics Jewellery Trading LLC

, we specialize in timeless and elegant gold and diamond jewellery that reflects craftsmanship, tradition, and modern luxury. Located in the heart of Dubai's iconic

Gold Souq

, we take pride in offering exceptional products and outstanding customer experiences.

Job Overview

We are seeking a

Customer Support Executive

to join our vibrant team. The ideal candidate will be the first point of contact for customers -- both in-store and online -- ensuring a seamless shopping experience through excellent communication, product knowledge, and service quality.

Key Responsibilities

Greet and assist customers in-store and over the phone or online platforms. Provide detailed information about jewellery products, pricing, and promotions. Handle customer inquiries, complaints, and requests in a professional manner. Coordinate with the sales and operations teams to ensure smooth order processing. Maintain accurate customer records and manage CRM entries. Support after-sales service, exchanges, and repairs as per company policy. Ensure high levels of customer satisfaction and maintain the brand's luxury service standards.

Requirements

Good communication skills. Presentable, professional, and customer-oriented demeanor. Good organizational and problem-solving skills. Ability to work under pressure in a fast-paced retail environment. Basic computer skills (MS Office, POS, CRM systems).

What We Offer

Competitive salary and performance-based incentives. Training and career development opportunities. Friendly and multicultural work environment. Staff discounts on luxury jewellery.
Job Types: Full-time, Fresher