Job Description

We are looking for a proactive and customer-focused

Customer Support Specialist

to join our team. The ideal candidate should have excellent communication skills in

English and Hindi

, and be capable of providing quick, clear, and effective support to our customers via chat, call, and email.

Key Responsibilities:

Respond to customer queries via chat, phone calls, and emails in a timely and professional manner. Provide accurate information about company products, services, and policies. Resolve customer issues efficiently, ensuring complete customer satisfaction. Escalate complex issues to the concerned department when necessary. Maintain up-to-date knowledge of company products, services, and promotions. Record customer interactions, issues, and feedback accurately. Maintain a polite, positive, and customer-first attitude throughout all interactions.

Requirements:

Strong communication skills in

English and Hindi

(spoken and written). Proven experience in a customer service or support role is preferred. Good problem-solving abilities and patience to handle different customer situations. Basic computer skills for handling support software and CRM systems. Ability to multitask and work in a fast-paced environment. Customer-oriented and positive mindset.

Preferred Qualifications:

Prior experience in

online gaming, fintech, or e-commerce industries

is an advantage. Knowledge of additional regional languages (like Tamil, Telugu, Kannada, or Malayalam) is a plus.

What We Offer:

Competitive salary and incentives. Performance-based bonuses. Friendly and supportive team environment. Career growth and skill development opportunities.
Job Types: Full-time, Permanent

Language:

Hindi (Required) English (Required) Malayalam (Preferred) Tamil (Preferred) Telugu (Preferred) * Kannada (Preferred)