Customer Support
Dubai, United Arab Emirates
Job Description
We seek talented and responsible Customer Support with a proven track record in building sustainable relationships of trust through open and interactive communication with customers and Excel skills.
- With excellent skills in Excel (pivot, vlookup, and reporting)
- Proficient in using Zendesk, LiveChat, CRM, and other customer support tools (Navigation and testing skills)
- Able to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills.
- Fluent in both written and spoken English and French or Italian and English
- With excellent problem-solving skills \xe2\x80\x93 understand the issues/concerns of the customers
- With great documentation skills
- Dedicated and committed to learning product knowledge and helping the team by being pro-active
- Able to learn new products and technologies
- Able to work effectively in situations characterized by continual change.
- Open to working with a flexible schedule (Night Shift and weekends)
- Excellent written communication and customer handling skills.
- Excellent listening and multitasking skills.
- Has good organizational skills and keen attention to detail.
- Able to work under pressure.
- Can adapt to inevitable changes around the workplace.
- Able to deal professionally with demanding customers.
- Can show empathy for customers/common sense.
- Has working knowledge of PC architecture/technology, Web and Mobile applications
- Can you start immediately?
- Are you fluent in English?
- Customer Support: 1 year (Preferred)
- Excel Skills: 1 year (Required)
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Job Detail
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Job IdJD1519715
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned