Job Title
Customer Support Coordinator
Job Overview
Al-Futtaim Group is seeking a Customer Support Coordinator based in Dubai, United Arab Emirates. This role focuses on enhancing the customer journey across all non-face-to-face contact points by providing a seamless, positive, and efficient service experience. The position involves performance management, complaint handling, CRM data accuracy, communication excellence, and proactive customer follow-up to strengthen trust in the brand and drive commercial growth.
Job Location
Dubai, United Arab Emirates
Industry
Retail and Customer Service
Function
Customer Support and Service Coordination
Salary
AED 8,000 - AED 10,000 per month (Negotiable)
Gender
Any
Employment Type
Full-time
Work Hours
Sunday to Thursday, 8 hours/day
Date Posted
April 26, 2025
Valid Through
April 26, 2026
Key Responsibilities
- Ensure all customer interactions are logged accurately in CRM systems for follow-up and reporting.
- Respond to customer emails, social media complaints, and inquiries within 24 hours.
- Work toward first-call resolution by offering immediate solutions wherever possible.
- Monitor transport management system updates and proactively communicate with customers regarding deliveries and delays.
- Deliver a consistent, friendly, and empathetic customer service experience across all non-face-to-face channels.
- Coordinate scheduling and workloads within the support team to maintain service levels and improve customer experience.
- Follow and support all health and safety guidelines and immediately report any risks or hazards.
- Comply with departmental processes to ensure cost-efficient operations.
- Execute the department\'s business and action plans as developed by management.
Qualifications & Skills
- Education: High School Diploma or equivalent; additional training in Customer Service is preferred.
- Experience:
- 2-3 years\' experience in a similar customer service or call center role.
- Experience working with CRM systems and call center platforms like Genesys is advantageous.
- Retail or e-commerce industry experience is a plus.
- Technical Skills:
- Proficiency in CRM platforms.
- Familiarity with call handling and ticketing systems.
- Behavioral Skills:
- Strong analytical and problem-solving skills.
- Effective communication and interpersonal abilities.
- Excellent time management and organizational skills.
- Ability to remain calm, empathetic, and solution-focused under pressure.
About the Company
Al-Futtaim Group is a renowned diversified organization based in Dubai, United Arab Emirates, with operations across automotive, financial services, real estate, retail, and healthcare sectors. With a strong commitment to customer-centric growth, innovation, and operational excellence, Al-Futtaim continues to enrich the lives of its customers by offering world-class services and contributing to the economic and social development of the region.
Job Title Customer Support Coordinator
Job Title
Customer Support Coordinator
Job Overview
Al-Futtaim Group is seeking a Customer Support Coordinator based in Dubai, United Arab Emirates. This role focuses on enhancing the customer journey across all non-face-to-face contact points by providing a seamless, positive, and efficient service experience. The position involves performance management, complaint handling, CRM data accuracy, communication excellence, and proactive customer follow-up to strengthen trust in the brand and drive commercial growth.
Job Location
Dubai, United Arab Emirates
Industry
Retail and Customer Service
Function
Customer Support and Service Coordination
Salary
AED 8,000 - AED 10,000 per month (Negotiable)
Gender
Any
Employment Type
Full-time
Work Hours
Sunday to Thursday, 8 hours/day
Date Posted
April 26, 2025
Valid Through
April 26, 2026
Key Responsibilities
- Ensure all customer interactions are logged accurately in CRM systems for follow-up and reporting.
- Respond to customer emails, social media complaints, and inquiries within 24 hours.
- Work toward first-call resolution by offering immediate solutions wherever possible.
- Monitor transport management system updates and proactively communicate with customers regarding deliveries and delays.
- Deliver a consistent, friendly, and empathetic customer service experience across all non-face-to-face channels.
- Coordinate scheduling and workloads within the support team to maintain service levels and improve customer experience.
- Follow and support all health and safety guidelines and immediately report any risks or hazards.
- Comply with departmental processes to ensure cost-efficient operations.
- Execute the department\'s business and action plans as developed by management.
Qualifications & Skills
- Education: High School Diploma or equivalent; additional training in Customer Service is preferred.
- Experience:
- 2-3 years\' experience in a similar customer service or call center role.
- Experience working with CRM systems and call center platforms like Genesys is advantageous.
- Retail or e-commerce industry experience is a plus.
- Technical Skills:
- Proficiency in CRM platforms.
- Familiarity with call handling and ticketing systems.
- Behavioral Skills:
- Strong analytical and problem-solving skills.
- Effective communication and interpersonal abilities.
- Excellent time management and organizational skills.
- Ability to remain calm, empathetic, and solution-focused under pressure.
About the Company
Al-Futtaim Group is a renowned diversified organization based in Dubai, United Arab Emirates, with operations across automotive, financial services, real estate, retail, and healthcare sectors. With a strong commitment to customer-centric growth, innovation, and operational excellence, Al-Futtaim continues to enrich the lives of its customers by offering world-class services and contributing to the economic and social development of the region.
Post Details
Job Start Date
Salary from 8000.00
Salary to 10000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location