Job Description

We are looking for a

proactive, organized, and customer-centric Customer Support & Lead Coordinator (Female)

to manage both inbound and outbound communications across various channels. The ideal candidate will play a key role in enhancing customer experience, supporting inquiries, and effectively coordinating leads with the Sales team. If you have a background in customer service, sales coordination, or administration and thrive in a fast-paced, team-oriented environment, we'd love to meet you.

Key Responsibilities:

Manage inbound and outbound phone calls professionally and efficiently. Respond to customer inquiries via email, WhatsApp, Facebook, Instagram, and other platforms in a timely and courteous manner. Log and track all customer interactions, issues, and resolutions in internal systems. Handle lead management: qualify, document, and assign leads to the appropriate Sales team members. Coordinate follow-ups with Sales to ensure leads are nurtured and effectively closed. Collaborate with internal departments (Sales, Marketing, Admin) to resolve customer queries and improve service delivery. Maintain up-to-date records of all interactions, feedback, and lead status. Suggest process improvements based on customer feedback and support trends.

Requirements:

Minimum 1 year of experience in

Customer Service, Sales Coordination, or Administration

. Strong verbal and written communication skills in English Proficient in

MS Office (Word, Excel, Outlook)

. Comfortable using social media platforms for customer engagement (e.g., Facebook, WhatsApp, Instagram). Strong multitasking abilities and time management skills. Customer-focused attitude with good problem-solving skills.

Preferred Qualifications:

Experience working with a

CRM system

is a strong advantage. Ability to work independently and collaboratively in a team. High level of

professionalism, patience, and empathy

in dealing with customers. Prior experience in a high-volume support or coordination role is a plus.
Job Type: Full-time