Customer Services

United Arab Emirates, United Arab Emirates

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Job Description

We are seeking a friendly, patient, and solution-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience through excellent communication and problem-solving skills.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, or chat.
Provide accurate information about products, services, and policies.
Resolve customer complaints efficiently, ensuring customer satisfaction.
Process orders, returns, and exchanges as required.
Maintain detailed records of customer interactions and transactions.
Follow up with customers to ensure their issues are resolved.
Collaborate with other departments to address customer needs.
Stay updated on product and service knowledge to provide accurate assistance.
Identify opportunities to improve customer service processes.
Qualifications:
High school diploma or equivalent; additional certifications in customer service are a plus.
Proven customer support experience or relevant role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work under pressure and manage multiple tasks.
Proficiency in CRM software and MS Office Suite.