Job Description

Job Title:

Customer Service Executive

Employment Type:

Full-Time

Joining Date:

Immediate

Job Purpose:

To provide exceptional customer support and relationship management for clients within the automobile and auction industry. The role requires effective communication, timely issue resolution, and a customer-centric approach to ensure a smooth experience for buyers and sellers.

Key Responsibilities:

Handle inbound and outbound customer inquiries related to automobile sales, auctions, and post-sale services. Provide accurate information regarding vehicle listings, bidding processes, payment terms, and delivery updates. Manage and resolve customer complaints in a professional and timely manner. Maintain a high level of customer satisfaction by ensuring prompt and effective service delivery. Support the auction process by assisting customers in registration, bidding, and vehicle pickup procedures. Coordinate with internal departments (Sales, Logistics, Accounts) to resolve customer concerns. Maintain and update customer records and logs using CRM systems. Follow up with customers to ensure their queries have been addressed to satisfaction. Assist in customer visits and showroom interactions, if required.

Requirements:

Minimum 2 years of experience

in customer service, specifically in the

automobile industry

. Prior experience in an

auction company

is a strong advantage. Proven ability to manage customer interactions professionally and effectively. Excellent communication and interpersonal skills.

Fluency in Arabic

is a must; English proficiency required. Strong organizational skills and attention to detail. Ability to multitask and work in a fast-paced environment. Immediate availability to join.

Preferred Skills:

Experience with CRM software and customer support tools Knowledge of auction platforms and vehicle documentation Conflict resolution and negotiation skills Team-oriented attitude
Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month