Job Summary / Overall Purpose:
Ensure incoming international customer order handling, deliveries and invoicing for the Middle East & Africa markets. In addition close track and follow up on progress of order fulfillment in line with lead-times, product availability and successful clearance of goods and hence strongly contribute to the monthly sales target fulfillment. Provide timely and accurate input on order progress to the weekly sales forecast. Also responsible for all coordination between 3PL, distributors and commercial, sales and marketing team within the organization. The successful candidate is expected to be attentive to detail, with excellent accuracy and knowledge of excel, as well as the ability to make independent judgments and propose solutions to issues stopping effective shipment.
Super user in order management systems and participant in projects to continuously improve order management processes and customer satisfaction.
Working with SAP and other software packages the individual must be able to manipulate data and make appropriate recommendations to the wider Supply Chain team. Maintaining system allocations within SAP and managing export shipments the core tasks associated with this position.
This role is also responsible to ensure deliveries and invoicing for Middle East & Africa markets. In addition close track and follow up on progress of order fulfillment in line with lead-times, product availability and successful clearance of goods.
Key Relationships
Internal
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