Our client is a food manufacturing organization in Dubai and Abu Dhabi - UAE. The Middle East company is part of a 100% family-owned European company in the milling and bakery sector. Currently, they are operating 17 state-of-the-art production facilities in Belgium, Poland, Romania, the Czech Republic, Turkey, Hungary, Italy, Greece and the United Arab Emirates, and they deliver their quality products to 35 countries worldwide.

What we offer

• Our client offers you the opportunity to be part of an informal dynamic global organization and multi-cultural work environment.
• Your employment will be single status, 2 or 3 years contract with tax-free salary.
• All UAE labor law benefits and end-of-service pay apply.
• Next to that, the teams are taking on team-building and social commitment activities.

Who you are
You are an experienced customer service and supply chain professional, who seeks new challenges in a dynamic global organization. Committed and driven with a process-oriented approach and comprehensive understanding of the supply chain process.

Skills & Competencies:

• Proficiency in using supply chain management software and ERPs - SAP HANA;
• Strong understanding of inventory management principles and processes;
• Excellent English communication and negotiation skills;
• Ability to multitask, prioritize, and solve problems in a dynamic environment.

Education & Qualifications:

• Bachelor\'s degree in supply chain management, business administration, or a related field.Minimum of 3 years of experience in supply chain management or customer service within a logistics or manufacturing environment;
• Experience with SAP HANA is mandatory, food industry experience is highly preferred;
• Demonstrated knowledge of supply chain processes, order fulfillment, and logistics coordination.

Description
As a Customer Service Specialist, you\'ll manage daily orders, requests and build after-sales relations with customers. You\'ll work closely with logistics to ensure customer satisfaction and returning business. You\'ll also lead customer service projects, including the transition to SAP HANA.

• Oversee the achievement and maintenance of agreed customer service levels and standards.
• Monitor the accuracy of reporting and database information.
• Manage large amounts of incoming emails/calls.
• Analyze relevant data to determine customer service outputs and stock replenishment improvement (DDP customers).
• Liaise with company management to support and implement growth strategies.
• Generate sales orders and invoices.
• Coordinate closely with suppliers and logistics partners to ensure on-time delivery and resolve any supply chain disruptions (CIF Customers)
• Identify and assess customers\' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

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