Liebherr Middle East FZE is responsible for sales and service of construction machinery and maritime cranes of the Liebherr Group in the Gulf region. This includes specifically mobile and crawler cranes, the complete range of earthmoving equipment, tower cranes and concrete equipment, duty cycle crawler cranes as well as material handling equipment in the maritime field.

Responsibilities

• Operational assistance to the Head of Customer Service and Sales Team
• Organisation and control of service contracts
• Handling of service requests
• Arranging of service attendances
• Coordinate training for Customer Service staff with Head of Customer Service
• Coordination of local spare parts stock in co-ordination with Head of Customer Service
• Chase customers for payments in co-ordination with Head of Customer Service
• Assure technical support to customers, engineers, the service stations and the sales department
• Pro-active approach of services and customers support
• Issuing and checking of stage invoices
• Planning of engineer pool
• Preparation of project specific documentation such as method statements, risk analyses etc.
• Monitoring of debitors accounts and active collection of outstanding invoices together with accounts department.
• Journal duty at weekends and bank holidays
• Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM\'s, emails, etc.
• Support of commissioning jobs in the area of the service station

Competencies

• Operational assistance to the Head of Customer Service and Sales Team
• Organisation and control of service contracts
• Handling of service requests
• Arranging of service attendances
• Coordinate training for Customer Service staff with Head of Customer Service
• Coordination of local spare parts stock in co-ordination with Head of Customer Service
• Improve customer relationship in co-ordination with Head of Customer Service
• Chase customers for payments in co-ordination with Head of Customer Service
• Assure technical support to customers, engineers, the service stations and the sales department
• Pro-active approach of services and customers support
• Issuing and checking of stage invoices
• Planning of engineer pool
• Preparation of project specific documentation such as method statements, risk analyses etc.
• Monitoring of debitors accounts and active collection of outstanding invoices together with accounts department

• Journal duty at weekends and bank holidays
• Checking and follow up of work reports
• Checking and signing of hour reports
• Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM\'s, emails, etc.
• Support of commissioning jobs in the area of the service station
• Assist Head of Customer Service with HR Planning
• Working according to rules with internal software

Our Offer

• Ability to multi-task while completing work in a competent and professional manner
• Excellent communication skills (English written and spoken)
• German language skills would be a great advantage
• Good knowledge in MS-Office
• Team Player

Please note - ONLY shortlisted candidates will be contacted

Have we awoken your interest? Then we look forward to receiving your online application.

Liebherr - One Passion. Many Opportunities.

The company

Liebherr Middle East FZE is responsible for sales and service of construction machinery, maritime cranes as well as aircraft systems and components of the Liebherr Group in the Gulf region. This specifically includes mobile and crawler cranes, concrete equipment, duty cycle crawler cranes, material handling equipment in the maritime field, landing gear, flight controls and air management systems as well as components for the aviation industry.\xe2\x80\x8b

Location

Liebherr Middle East, FZE.

Dubai

United Arab Emirates (AE)

Liebherr