Customer Service & Social Media Assistant

Sharjah, SH, AE, United Arab Emirates
Star Gallery Mart
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Job Description

Customer Service & Social Media Assistant



Job Purpose



Assist the

360 Marketing Executive

in managing social media, supporting content creation, collecting data, handling online ads, and providing

excellent Arabic-English customer service

to increase brand awareness and sales.

Key Responsibilities



Schedule and publish posts on

Instagram, TikTok, Snapchat, Facebook, and YouTube

. Monitor and reply to

comments, DMs, and mentions

daily. Support in planning and creating

weekly photo and video content

. Coordinate with

designers and photographers

for marketing materials. Write

captions, hashtags, and short ad texts

in both

Arabic and English

. Respond to customer messages on

social media, WhatsApp, and email

. Assist customers in placing

online orders

via the website, app, or WhatsApp. Handle

inquiries, product information, pricing, and after-sales support

professionally. Collect and record

customer feedback, reviews, and ratings

. Track engagement and prepare

weekly performance reports

. Maintain and update a

customer database

(emails, phone numbers, interests). Assist in managing

Meta (Facebook/Instagram)

and

Google Ads

campaigns. Monitor ad performance (CTR, CPC, conversions) and report results. Coordinate with the

delivery/logistics team

to ensure smooth operations.

Requirements



Must be able to

speak and write Arabic and English fluently

. 1-2 years of experience in

social media, digital marketing, or customer service

. Strong understanding of

Instagram, TikTok, and Snapchat

. Basic skills in

Canva, CapCut, or similar tools

. Familiarity with

Meta Ads Manager

and

Google Ads

platforms. Good computer and smartphone skills (posting, replying, reporting). Creative, organized, and proactive attitude. Able to work from the

store environment

to film, post, and engage customers.

Salary & Benefits



AED 3,000 + Commission

(based on performance). Career growth opportunities in a

leading UAE electronics and e-commerce brand

. Work in a

creative, supportive, and fast-paced environment

.
Job Type: Full-time

Pay: From AED2,800.00 per month

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Job Detail

  • Job Id
    JD2122950
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Sharjah, SH, AE, United Arab Emirates
  • Education
    Not mentioned
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