Customer Service Representative (social Media)
Dubai, United Arab Emirates
Job Description
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We are looking for a Social Media Customer Support Representative / Community Specialist to represent a voice of our brand and complement to our team. We expect you to growth and maintain our cross-platform social media community. If you are a crypto enthusiast, proactive, and have relevant experience in crypto industry and social media management, we would like to see you as part of our friendly and professional team. Responsibilities
- Serve as a point of contact for the company\xe2\x80\x99s social media platforms such as Twitter, Telegram, Facebook, Reddit, Discort, Bitcointalk, LinkedIn, YouTube, etc.
- Manage social media campaigns for various social media platforms
- Interact with community members in a professional, personable, and timely manner to grow and keep the community alive
- Strive to boost engagements and resolve any potential conflicts that may affect brand reputation
- Monitor and provide feedback/generate reports on community engagement, sentiment and notable trends
- Liaise with different functions in marketing and development to stay updated on company and product news
- Stay up-to-date with latest social media and industry trends
- Must have hands-on experience with social media management for crypto projects for more than a year
- Reputation management experience, including conflict management
- Excellent communication skills
- Ability to create engaging content
- Attention to details
- Any Nationality
- Are you currently in UAE?
- What languages are you able to communicate fluently?
- customer support using different social media platforms: 1 year (Required)
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Job Detail
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Job IdJD1515422
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned