Job Description

Job Type Full-time Permanent Full What does a Customer Customer Service Representative (English Speaker) Dubai Full
We are looking for a Customer Service Representative to represent a voice of our brand and complement to our team. We expect you to growth and maintain our cross-platform social media community. If you are a crypto enthusiast, proactive, and have relevant experience in crypto industry and social media management, we would like to see you as part of our friendly and professional team.
Responsibilities

• Serve as a point of contact for the company's social media platforms such as Twitter, Telegram, Facebook, Reddit, Discort, Bitcointalk, LinkedIn, YouTube, etc.
• Manage social media campaigns for various social media platforms
• Interact with community members in a professional, personable, and timely manner to grow and keep the community alive
• Strive to boost engagements and resolve any potential conflicts that may affect brand reputation
• Monitor and provide feedback/generate reports on community engagement, sentiment and notable trends
• Liaise with different functions in marketing and development to stay updated on company and product news
• Stay up-to-date with latest social media and industry trends

Requirements

• Hands on experience with social media management for crypto project (1+ year)must have
• Reputation management experience, including conflict management
• Excellent communication skills
• Ability to create engaging content

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesCustomer Service Responsibilities list:

• Manage large amounts of incoming phone calls

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• High school diploma

Micro software skill, have basic analytic skills Job Type: Full-time Salary: AED5,000.00 - AED12,000.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 2 years (Preferred)