Job Description

HBG Medical Centre FZ LLC is a leading healthcare provider located in DHCC, committed to delivering exceptional medical care with a strong focus on patient satisfaction. We are currently looking for a well-presented, proactive, and professional

Customer Service Representative / Receptionist

to join our team.

Key Responsibilities:

Serve as the first point of contact for patients and visitors with a warm and professional approach. Manage front desk operations, including scheduling appointments, handling calls, emails, and walk-in enquiries. Ensure efficient enquiry management and conversion of leads from marketing and advertisements. Assist patients with insurance-related processes, including eligibility checks, prior approvals, and documentation. Maintain accurate records and support clinical staff in day-to-day administrative needs. Uphold the highest standards of confidentiality and patient care.

Requirements:

Minimum 2 years' experience as a receptionist or CSR in a clinical/medical centre setting. Prior experience in

multi-specialty clinics

preferred. Strong knowledge of medical insurance procedures, approvals, and eligibility. Fluent in

English

(spoken and written) - Arabic and/or French is an added advantage.*
Excellent communication skills, well-groomed personality, and professional demeanor. Strong organizational skills and ability to manage multiple tasks in a fast-paced environment. Candidates with their

own visa

are preferred.

What We Offer:

A professional and collaborative work environment in DHCC. Competitive salary and benefits package. Opportunities for growth and professional development.

Location:

HBG Medical Centre FZ LLC, Dubai Healthcare City (DHCC)

How to Apply:

Interested candidates who meet the above requirements are encouraged to submit their

updated CV with a recent photograph

via Indeed or to accounts@hbgmc.com

Job Types: Full-time, Permanent

Pay: AED5,000.00 per month

Application Question(s):

Are you comfortable with lead/enquiry conversions as part of your role (handling patient enquiries from ads and converting them into appointments)? Do you currently have a valid UAE visa and, if so, is it transferable/sponsored by yourself? Are you familiar with handling medical insurance approvals and eligibility checks? What is your level of proficiency in English (spoken and written)?
Experience:

Receptionist / CSR in a medical or clinical: 2 years (Preferred)
Language:

Arabic / French / Tagalog (Preferred)
Application Deadline: 28/09/2025
Expected Start Date: 01/10/2025