Job Description

JOB TITLE: Customer Service Representative

DEPARTMENT: Ecommerce

REPORTS TO: CS Lead

Overview: We are hiring a customer service representative to manage customer queries and complaints based in RAK. You will also be asked to process orders, modifications, and escalate complaints across several communication channels.

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers always.

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Responding promptly to customer inquiries in all communication channels. Communicating with customers through various channels. Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.

Follow each role SOPS

Requirements:

High school diploma, general education degree, or equivalent.

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Ability to stay calm when customers are stressed or upset. Experience working with customer support.

Minimum 1 to 2 years customer support experience. Strong phone contact handling skills and active listening Familiar with CRM systems and practices (Plus)

Customer orientation and ability to adapt/respond to different types of charactersCustomer Service Representative

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Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively Preferred age below 30 to 35 years.

Bilingual Arabic and English (writing & speaking).

Skills & Proficiencies:

Customer Service Skills

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Listening Skills Phone Skills

Patience Negotiation Positive Attitude

Organizational Skills Adaptability

Ability to Work Under Pressure English speaker

Computer skills specially excel

Job Type: Full-time

Pay: AED3,000.00 - AED3,200.00 per month

Ability to commute/relocate:

Ras al-Khaimah: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Proficient In computer Knowledge Preference Unmarried candidate working Hours 8 and 6 days of working, 1 days off
Experience:

Customer service : 2 years (Preferred)
Language:

Must be fluent in Arabic and English (spoken and written) (Preferred) * Arabic & English (Preferred)