Customer Service Representative
Dubai, United Arab Emirates
Job Description
Customer Service Representative
Job Location : Dubai, United Arab Emirates
Key Responsibilities:
- Handle inbound and outbound calls to address inquiries and complaints.
- Offer effective solutions, ensuring customers feel supported and valued.
- Engage in active listening, clarify details, and de-escalate complaints as needed.
- Track and resolve customer issues through to completion.
- Use relevant software, databases, and tools correctly.
- Maintain and surpass call center metrics without compromising service quality.
- Log all call details in line with established protocols.
- Identify recurring call patterns and alert management.
- Ability to work well under pressure and adapt to changing demands.
- Strong teamwork, communication.
- Bachelor's degree in Business, Communications, or Marketing is preferred
- Fluent Arabic and English (spoken, written, and reading).
- Familiarity with RTA rules and regulations is a plus.
- At least one year of call center or customer service experience.
Skills Required
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD2012141
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned