Job Description

About the Role:

We are looking for a Customer Service Representative who can confidently communicate in both Arabic and English to join our E-commerce team. You will play a key role in providing timely, professional, and friendly support to our online customers across different regions.

Key Responsibilities:

Respond to customer inquiries via email, chat, and phone in

Arabic and English

, providing clear and professional assistance. Guide customers through order placement, product questions, shipping updates, and returns. Handle complaints or concerns calmly and effectively, aiming to resolve issues in the first interaction. Coordinate with internal teams (warehouse, logistics, and sales) to ensure smooth and accurate order fulfillment. Document customer interactions using CRM tools and maintain organized records. Stay informed on products, promotions, and platform updates to better support customers. Provide feedback on recurring customer issues to help improve service delivery and customer satisfaction.

Qualifications:

Previous experience in customer service or support (e-commerce or retail preferred).

Can speak and understand both Arabic and English

, with

excellent communication skills

in both languages (verbal and written). Strong interpersonal skills, a positive attitude, and a customer-first mindset. Proficient in using online platforms and customer service tools. Reliable internet connection and a suitable work-from-home setup. Able to work independently and manage time effectively in a remote work environment. Willing to work flexible hours, including weekends or rotating shifts, if required.
Job Type: Full-time

Application Question(s):

Can you start immediately? * How much is your expected salary?