Customer Service Representative (arabic)
Dubai, United Arab Emirates
Job Description
About BingX
- A leading crypto exchange since 2018
- With 20 million registered users worldwide
- Official crypto exchange partner of Chelsea FC
- User-First, reliable, innovative, and diversified
- List over 1,000 spot trading pairs
- Offer over 300 futures trading pairs
- Integrate with over 80 public chain ecosystems
- Rank top on CoinMarketCap and CoinGecko
- TradingView's Best Crypto Exchange for 2021, 2022 & 2023
- A gateway for the next billion crypto users
BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.
Our current vacancy | Full-time | Long-term | REMOTE
Responsibilities
- Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
- Assist customers with KYC verification, account security setup, and dispute resolution.
- Accurately document and escalate customer issues, collaborating with technical teams for complex cases.
- Stay updated on futures trading rules and promptly communicate platform announcements/risk alerts (training provided).
- Adapt to shift schedules (if required) to ensure coverage during target market hours.
- Willing to work weekends and irregular hours which will include night shifts.
- Have an online customer support experience, and proficiency in tools like Zendesk/LiveChat.
- Fast learner, able to master derivatives trading terminology quickly.
- Patient, resilient, and skilled in de-escalating high-tension situations.
- Familiarity with Middle Eastern user communication styles; finance or customer service experience preferred.
- Proficiency in Arabic and English is essential.
Skills Required
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Job Detail
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Job IdJD2224246
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned