Customer Service Representative
Abu Dhabi, United Arab Emirates
Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, and in-person interactions.
- Provide accurate, valid, and complete information about products and services.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Process orders, returns, and exchanges efficiently.
- Maintain customer records and update account information as needed.
- Work closely with other departments to resolve customer issues.
- Identify and escalate complex issues to appropriate personnel or departments.
- Meet personal and team performance goals, including customer satisfaction metrics.
- Stay informed about company policies, procedures, and promotions to better assist customers.
- Create reports & dashboard which display relevant metrics that can help improve the business
- Support the facility management team to ensure all locations are in optimal condition
- Develop and implement efficient customer service workflows and operational processes to improve response times and reduce errors.
- Full-time position with potential for evening, weekend, or holiday shifts.
- Work may involve prolonged periods of sitting and using a computer.
- Fast-paced, team-oriented work environment.
Skills Required
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Job Detail
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Job IdJD2003279
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned