Job Description

Key Responsibilities:

Handle incoming calls, emails, and messages from customers efficiently and courteously. Provide accurate information about products, services, and promotions. Assist customers with placing orders, tracking deliveries, and resolving complaints. Coordinate with internal departments (Sales, Operations, and Logistics) to ensure smooth service delivery. Follow up on pending customer requests to ensure timely resolution. Maintain detailed records of customer interactions and transactions in the CRM system. Escalate unresolved issues to the relevant departments or supervisor as needed. Support the customer service team in implementing process improvements and achieving performance targets. Participate in training sessions and contribute to a positive and service-oriented team culture. Uphold the company's image through professional communication and customer engagement.

Qualifications & Requirements:

UAE National (Emirati) with a valid Emirates ID.

Bachelor's Degree or Diploma in Business Administration, Communications, or a related field (preferred). Excellent communication skills in

Arabic and English

(verbal and written). Strong interpersonal skills with a customer-first attitude. Good computer literacy, including MS Office and CRM systems. Ability to work in a fast-paced environment and handle multiple tasks. Previous experience in customer service, hospitality, or call center roles is an advantage.

Key Competencies:

Professional communication and presentation. Problem-solving and conflict-resolution skills. Patience, empathy, and attention to detail. Teamwork and adaptability. Commitment to delivering exceptional customer experiences.
Job Type: Full-time

Pay: From AED5,000.00 per month

Work Location: Remote