Customer Service Officer

United Arab Emirates, United Arab Emirates

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Our client is a luxury Real Estate company. They are now looking for a Customer Service Executive to join them.

Roles & Responsibilities:

Attend to shoppers\' and tenants\' inquiries and feedback. Assist in the upkeeping of the mall.
Assist in the execution of the mall\'s promotions and events. Assist in the sale and redemption of vouchers.
Follow communication \xe2\x80\x9cscripts\xe2\x80\x9d when handling different topics
Identify customers\xe2\x80\x99 needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in the database in a comprehensible way

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