Job Description

Customer Service Officer - Retail Banking - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
This Customer Service Officer role supports First Abu Dhabi Bank's retail branch network by delivering high-quality customer service, driving product sales, cross-selling banking solutions, and promoting digital channel adoption. The position ensures customer satisfaction, meets individual sales targets, and enhances overall branch service performance while maintaining compliance with FAB standards and procedures.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Servic
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Actively sell and cross-sell asset and liability products to new and existing customers.
• Prepare, assess, and recommend loan applications and maintenance requests for approval by the Consumer Processing Unit.
• Receive and process requests including account opening, online banking requests, and returned cheque handling.
• Encourage customers to increase balances to qualify for higher-tier customer programs.
• Generate leads for Elite and Elite Gold programs by referring eligible customers.
• Educate Classic and Advantage customers on ATM, call centre, and online banking channels.
• Promote customer migration to digital channels for convenience and operational efficiency.
• Acquire new customers through personal relationships and referrals.
• Respond to call centre inquiries and resolve customer issues promptly.
• Meet individual monthly sales and service targets.
• Participate in and occasionally lead daily retail sales team meetings.
• Drive onboarding of customers to Online/Mobile Banking and assist with app demos and digital usage.
• Meet NPS targets by consistently providing exceptional customer experience and ensuring zero complaints.
• Maintain strong relationships with colleagues and complete mandatory internal trainings.

Ideal Profile

• High school graduate; diploma or higher is an added advantage.
• Minimum two years of relevant banking experience.
• Good understanding of retail bank products, digital channels, and branch service procedures.
• Strong communication, customer service, and cross-selling skills.
• Ability to work in a fast-paced environment and meet sales targets.
• Tech-savvy with the ability to guide customers on mobile and online banking.
• Customer-focused mindset with excellent interpersonal skills.

Skills Set

• Customer service and relationship handling
• Cross-selling and product knowledge
• Loan application processing
• Digital banking onboarding
• Problem-solving and communication
• Branch operations support
• NPS and customer experience management
• Lead generation and referral-building

Why Join Us

• Be part of the retail frontline team at the UAE's largest financial institution.
• Build strong expertise in customer service, digital banking, and retail product sales.
• Benefit from a collaborative and growth-focused branch environment.

About the Company
First Abu Dhabi Bank is one of the world's safest and strongest financial institutions, combining global expertise with deep local insight. FAB empowers employees to deliver exceptional customer experience while driving growth across its retail banking network.
Job Title Customer Service Officer - Retail Banking - First Abu Dhabi Bank - Abu Dhabi, UAE
Customer Service Officer - Retail Banking - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
This Customer Service Officer role supports First Abu Dhabi Bank's retail branch network by delivering high-quality customer service, driving product sales, cross-selling banking solutions, and promoting digital channel adoption. The position ensures customer satisfaction, meets individual sales targets, and enhances overall branch service performance while maintaining compliance with FAB standards and procedures.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Servic
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Actively sell and cross-sell asset and liability products to new and existing customers.
• Prepare, assess, and recommend loan applications and maintenance requests for approval by the Consumer Processing Unit.
• Receive and process requests including account opening, online banking requests, and returned cheque handling.
• Encourage customers to increase balances to qualify for higher-tier customer programs.
• Generate leads for Elite and Elite Gold programs by referring eligible customers.
• Educate Classic and Advantage customers on ATM, call centre, and online banking channels.
• Promote customer migration to digital channels for convenience and operational efficiency.
• Acquire new customers through personal relationships and referrals.
• Respond to call centre inquiries and resolve customer issues promptly.
• Meet individual monthly sales and service targets.
• Participate in and occasionally lead daily retail sales team meetings.
• Drive onboarding of customers to Online/Mobile Banking and assist with app demos and digital usage.
• Meet NPS targets by consistently providing exceptional customer experience and ensuring zero complaints.
• Maintain strong relationships with colleagues and complete mandatory internal trainings.

Ideal Profile

• High school graduate; diploma or higher is an added advantage.
• Minimum two years of relevant banking experience.
• Good understanding of retail bank products, digital channels, and branch service procedures.
• Strong communication, customer service, and cross-selling skills.
• Ability to work in a fast-paced environment and meet sales targets.
• Tech-savvy with the ability to guide customers on mobile and online banking.
• Customer-focused mindset with excellent interpersonal skills.

Skills Set

• Customer service and relationship handling
• Cross-selling and product knowledge
• Loan application processing
• Digital banking onboarding
• Problem-solving and communication
• Branch operations support
• NPS and customer experience management
• Lead generation and referral-building

Why Join Us

• Be part of the retail frontline team at the UAE's largest financial institution.
• Build strong expertise in customer service, digital banking, and retail product sales.
• Benefit from a collaborative and growth-focused branch environment.

About the Company
First Abu Dhabi Bank is one of the world's safest and strongest financial institutions, combining global expertise with deep local insight. FAB empowers employees to deliver exceptional customer experience while driving growth across its retail banking network.
Post Details
Job Start Date
Salary from 9000.00
Salary to 12000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required