Job Description

Customer Service Officer - Operations

About the job:

We are seeking highly motivated Customer Service and Operations Officers to join our team. To facilitate the VISA Concierge (Application / Appointment) & handle front office & back-office operations conducted at the respective Retail Centers.

Key Responsibilities:

Engage with customers to understand their visa requirements and provide tailored solutions. Handle customer/applicant queries and provide detailed information on visa procedures personally or via email, telephone. Handle cash and bank related transactions if assigned and ensure 100% accuracy Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors. Maintain compliance to the standard operating procedures, manuals etc. without deviation in process Inform the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers. Encourage applicants to provide feedback on services provided and their overall experience at the application centre. Ensure that the entire process is completed within the mandated Turn Around Time. Assist Deputy Manager/Operations Manager in execution of WB Project Ensure judicious use of natural resources

Qualifications:

Education: Minimum High school diploma or equivalent. A bachelor's degree is a plus.

Experience: 1-2 years of Sales or Customer Services experince , preferably in Travel and Tourism or Service industry

Knowledge and Key Skills:

Good communication skills in English language preferably with good interpersonal skills is desirable.
Customer service-oriented with a strong dedication to customer satisfaction.
Proficiency in using computer applications and office equipment.
Ability to handle a high volume of customers while maintaining composure and professionalism.
Detail-oriented and organized with good time management skills.

Please forward your resume to

rafshanam@vfsglobal.com

if you meet with the above requirement. Please note that only candidates shortlisted for the position will be contacted.

Job Type: Contract
Contract length: 6 months

Pay: Up to AED3,300.00 per month

Experience:

Customer Services Operations: 2 years (Preferred)
Language:

Arabic (Required)
Location:

* Dubai (Required)