Job Description

For our entity in Casablanca - Morocco, we are looking for an Customer Service Officer to join the Supply Chain and Controlling team of Agriculture Products Maghreb. What you can expect Roles & Responsibilities

. Order processing of all transaction type orders, from order entry till goods delivered to final destinations . Support Supply chain manager all over the S&OP process: pre-S&OP preparation, meetings planning, "24 months rolling sales forecast" data update. . Preparation & follow up purchasing forecast for stock replenishment . Plan timetables for order confirmations according to AP business rules (Frozen period, production windows ect...) . Forecast entry in APO . Masterdata management: create and maintain new customers, new products and new packagings according to BASF guidelines . Follow up customs clearance for stock business (Morocco) . Preparation and follow up of customs clearance files . Prepare periodical or specific reports & presentations on management request. . Take full ownership/responsibility and ensure that all back-office processes from customer order receipt to payment receipt. . Receivables Management: Monitoring customer over dues, resolving account and pricing queries together with AR. . Process Non-Conformances (NCM) according to BASF rules. . Follow up and collaboration with finance for the payment to the 3rd party suppliers . Active representation of BASF's interests. . Contribution to maintaining the long-term competitiveness of the BASF Group. . Adherence to and compliance with all BASF guidelines and procedures.

Qualifications, Experience & Skills Required

. Master's degree in supply chain/ logistics or equivalent qualification . Minimum 2 years work experience in supply chain or logistics, . Familiarity with SAP and excellent Microsoft office skills. . Fluent French & Arabic & proficient English level (written and oral) . Strong interpersonal/organizational skills . Highly motivated, pro-active self-starter

What we offer: Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team. Competitive compensation including attractive benefits as well as excellent career opportunities in an international company.