Job Description

Company: Our client is one of the well-known malls in Bahrain, they are currently looking to hire a Customer Service Officer. Job Purpose: - To ensure the delivery of smooth, efficient, and consistent best practices of the functions of the Customer Service Desk. - You will be responsible for delivering bespoke processes and procedures of the overall Customer Service Program by providing all Customers with excellent services and ensuring that their expectations are constantly met. Customer Service Responsibilities list: · Identify and assess customers' needs to achieve satisfaction · Build sustainable relationships and trust with customer accounts through open and interactive communication · Provide accurate, valid and complete information by using the right methods/tools · Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution · Keep records of customer interactions, process customer accounts and file documents · Follow communication procedures, guidelines and policies · Take the extra mile to engage customers Requirements and skills · Proven customer support experience or experience as a Client Service Representative · Strong phone contact handling skills and active listening · Customer orientation and ability to adapt/respond to different types of characters · Excellent communication and presentation skills · Ability to multi-task, prioritize, and manage time effectively