Customer Service Officer (ft)
Dammam, Saudi Arabia
Job Description
Duplays was founded in 2007, to bring strangers together through the spirit of competition, by organizing sports leagues and teams for a myriad of recreational activities aiming to increase public health and shatter segregation through sport. Today, we embark on not just organizing high-quality sport experiences but building best-in-class multisport facilities across the Kingdom of Saudi Arabia.
We’re joining Sports for All (SFA) on an exciting and groundbreaking mission, to increase the public's participation in recreational activities. Our facilities, at 7,000 sq. meters plus, will be home to various sports, offering a temperature controlled, open space for individual customers, academies and federations to play the games they love.
As a result, we're looking for confident multitaskers to support all elements of the customer journey; inclusive of day to day administration duties and front desk management. This is a challenging role that has progression for those who want to forge a career in the sports industry.
In this role you will:
Person Specification:
We’re joining Sports for All (SFA) on an exciting and groundbreaking mission, to increase the public's participation in recreational activities. Our facilities, at 7,000 sq. meters plus, will be home to various sports, offering a temperature controlled, open space for individual customers, academies and federations to play the games they love.
As a result, we're looking for confident multitaskers to support all elements of the customer journey; inclusive of day to day administration duties and front desk management. This is a challenging role that has progression for those who want to forge a career in the sports industry.
In this role you will:
- Help us to create a friendly, energizing and professional environment.
- Give tours to new visitors offering a personal service ensuring an effective and memorable experience.
- Give a warm welcome and answer queries in an efficient and helpful way.
- Be able to perform in a fast-paced environment and manage challenging situations intelligently
- Have the ability to work to strict deadlines.
- Ensure administrative systems, processes and databases are efficient and well managed.
- Organize meetings, training, coaching, conferences and other events.
- Liaise with local sports councils, regional federations and governing bodies when required.
- Assist the Venue Manager with stock counting, budgets and orders for procurement of sports. equipment, stationary and other facility equipment.
- Assist Sport Leaders and other team members in set-up and take-down of sports equipment.
- Support colleagues to encourage and develop team sports in the local community.
Person Specification:
- A great communicator, whether face-to-face or on the phone. You will have the confidence and passion to provide excellent customer care to all sorts of people.
- Self-motivated, with plenty of initiative. You have prior experience of delivering great service.
- A computer whiz - able to work across Google apps, and other required applications.
- A keen learner, hungry to take on tasks outside of the job description.
- A sports enthusiast with the ability to project a positive image of sport to people at all levels.
- Organized with strong time management skills.
- Customer-focused able to work well with members and colleagues alike.
What’s in it for you?
You’ll be a part of a brand new fitness concept, building the business alongside stakeholders to ultimately make this project a huge success! In return, we offer a working environment that will help you grow your skills and experience and get the best out of life. Other benefits include an annual flight ticket to your home country (if required), facility membership, private health care and endless possibilities to grow!
This identifies the main requirements of the role. It is not an exhaustive list of duties, but is intended to reflect the nature, range and context of the work which will change over time
About Duplays:
Duplays was founded on a simple observation. People move to a new city and find it difficult to connect with others to play the sports they left behind but still love to play. We wanted to change that, so we started Duplays (yes a play on words for “Dubai plays”), as an online platform that would connect sports enthusiasts with sport leagues that we’d organize across the Emirate. We found the venues, hired the referees, and created teams and schedules. We did this at scale, across Dubai and Abu Dhabi, each night, every night to become the UAE’s largest provider of adult, participatory sport. Our mission today is no different. We want to be the sport venues of choice for people to play sports. Today, we embark on not just organizing high-quality sport experiences but building best-in-class sport facilities at scale across the Kingdom of Saudi Arabia and the UAE, starting with our two facilities in Dammam and Jeddah launching in 2022.
This identifies the main requirements of the role. It is not an exhaustive list of duties, but is intended to reflect the nature, range and context of the work which will change over time
About Duplays:
Duplays was founded on a simple observation. People move to a new city and find it difficult to connect with others to play the sports they left behind but still love to play. We wanted to change that, so we started Duplays (yes a play on words for “Dubai plays”), as an online platform that would connect sports enthusiasts with sport leagues that we’d organize across the Emirate. We found the venues, hired the referees, and created teams and schedules. We did this at scale, across Dubai and Abu Dhabi, each night, every night to become the UAE’s largest provider of adult, participatory sport. Our mission today is no different. We want to be the sport venues of choice for people to play sports. Today, we embark on not just organizing high-quality sport experiences but building best-in-class sport facilities at scale across the Kingdom of Saudi Arabia and the UAE, starting with our two facilities in Dammam and Jeddah launching in 2022.
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Job Detail
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Job IdJD1424670
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDammam, Saudi Arabia
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EducationNot mentioned