Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world\'s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

As a Customer Service Administrator, you will provide administrative support and process critical customer requests within the New Business department.

Job Accountabilities

As a Customer Service Administrator, your role will involve:

• Undertake thorough quality checks of various New Business Processes accurately and in accordance with procedures
• Undertake thorough AML checks in line with the regulator\'s requirements
• Process Corporate/Trust cases, World-Checks, High premium assessments, CFI\'s, policy issue and upkeep of TMS accurately and consistently. Make decisions using a balance of regulation and using a business minded approach
• Handle routine and complex enquiries from internal and external customers within well-defined procedures and in a customer centric manner
• Contribute to the operational efficiency of the department through effective and efficient liaison with relevant individuals and units to ensure swift and efficient follow up of pipeline cases, policy amendments and resolve errors comprehensively
• Responsible for the effective maintenance of NB records to ensure they are accurate, up-to-date and easily accessible to team members, including files and documents held on the computer network
• Maintain strict confidentiality of all data processed including clients\' details, premiums register and clients\' historical records
• Ensure own productivity through meeting/exceeding the standards prescribed in the CS Quadrant plan

Job Qualifications

To be successful in this role, you will need:

• UAE National Preffered
• Graduate in relevant discipline.
• Business minded approach
• High level of numeracy, with an ability to meet tight deadlines
• Proficiency in a variety of PC software packages including word-processing and spreadsheets
• Adaptable to change
• Ability to work under pressure to deadlines
• Ability to assimilate technical information
• Ability to identify and work towards achieving specific objectives
• Positive outlook and proactive in finding solutions
• Ability to work on weekends and evenings based on business requirement

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that\'s what makes our team so great!
Join us as we constantly explore new ways to .

• Location(s): AE - Dubai
• Remote working: Hybrid
• Schedule: Full Time
• Recruiter name: Unood Ibrahim
• Closing date:

Zurich