Customer Service Officer
Dubai, United Arab Emirates
Job Description
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Responsibilities
- Primary duty will be to handle inbound/outbound customer service calls through phone, email and in person meetings.
- Manage online guest communication through various booking platforms to answer questions, provide home access instructions, verify payments, and other management to support confirmed reservations.
- Collaborate with team to identify opportunities, plan, and execute management of potential customer issues.
- Learn and communicate company services and policies and stay on top of policy changes
- Handle large volume of calls, online messages, and Slack communications simultaneously and formulate solutions
- Attend weekly department meetings
- Work within our management tool to document all situations
- Maintain homeowner and property information with in our management tool
- Attend all regular local team and corporate team meetings.
- Other responsibilities as assigned.
- Responsible for application and registration for the off- plan properties and completed properties using the Oqood system of the Dubai Land Department.
- Responsible for application of the Title Deed for the completed properties.
- Responsible for applying various procedures in the Oqood System.
- Follow up with clients to provide the lacking documents for the application of the registration for the unit thru emails.
- Assist the Accounts Department with the project construction payment.
- Assist the Accounts Department with the registration fees in the Escrow Account. - Manage Noqodi account.
- Provide administrative and clerical support to other departments or individuals.
- Prepare and submit registered and non-registered units reports on regular basis.
- Perform other related duties as required.
- Bachelor\'s degree in a related field
- English Fluency
- Relevent work experience
- Dubai: Reliably commute or planning to relocate before starting work (Required)
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Job Detail
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Job IdJD1508063
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned