\xe2\x97\x8f Develop and implement strategies to optimize costs by reducing the customer contact rate in the customer service department

\xe2\x97\x8f Identify and address root causes of customer contacts by directly working on problem areas, rather than following routine tasks

\xe2\x97\x8f Increase agent occupancy by streamlining workflows, optimizing task assignments, and improving scheduling processes.

\xe2\x97\x8f Analyze operational waste and implement initiatives to minimize inefficiencies, reduce manual work, and improve overall productivity.

\xe2\x97\x8f Challenge existing processes, identify redundant and repetitive tasks, and implement changes to eliminate them.

\xe2\x97\x8f Drive digitization initiatives to automate manual processes and improve efficiency through the use of technology.

\xe2\x97\x8f Collaborate with cross-functional teams to identify opportunities for process improvement and implement solutions that enhance the customer service experience.

\xe2\x97\x8f Utilize data-driven insights to identify trends, performance gaps, and opportunities for improvement in customer service operations.

\xe2\x97\x8f Develop and maintain comprehensive reports and dashboards to track key performance metrics and provide visibility into operational performance.

\xe2\x97\x8f Stay updated with the latest industry trends, best practices, and emerging technologies related to customer service operations and project management

Bayt