Job Description

Job Title INT

Description

An exclusive assignment has been given to us by a luxury furniture company in Sharjah. Our client is urgently looking for an experienced Customer Service Managerwho will be expected to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Other responsibilities will include but not limited to:
Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of customers issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyze statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of industry's developments and apply best practices to areas of improvement

Control resources and utilize assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budget

Maintain an orderly workflow according to priorities
Requirements
To be considered for this job, you need to meet the following criteria:
Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager

Experience in providing customer service support

Excellent knowledge of management methods and techniques

Proficiency in English Arabic is desirable

Working knowledge of customer service software, databases and tools

Awareness of industry's latest technology trends and applications

Ability to think strategically and to lead

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

Must have a good eye for details.

Experience working with luxury furniture is a plus.

Diploma in any relevant field / Bachelor's Degree (desirable)

Willing to work in Sharjah for 6 days a week and work overtime when required
To view other vacancies we have, please visit our website - www.blackpearlconsult.com

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