The Customer Service Manager (CSM) has got the responsibility for the Leadership of all aspects of the Country Customer Service Operation. You will report to the Country Manager and work closely with the wider business and Back Office functions to ensure a fast and accurate flow of information that is essential in delivering exceptional levels of Customer Service.

Responsible for managing all elements of Customer Service including Inside Sales, Contracts and Project Management in order to provide a best in class Customer Experience (site sales operations and application engineering functions can be included in the role in certain locations). Set the Customer Service Strategy for the Region and be accountable for executing this via the Customer Service Team. Drive continuous improvement projects to constantly raise standards and find the most effective processes that help support our customer\' needs.

As Customer Service Manager you will be directly involved and or provide support with regards to sales strategy and delivery, sales forecasting, channel management, market Sector value proposition Input, sales support leadership, people leadership, budget management, people pipeline and project oversight.

Qualifications

Experience Requirements:

• At least five years in a customer service/sales environment
• Knowledge and experience of sales techniques
• Site sales operations experience covering panel built / logistics is a key as per the company proposes
• Technical background or qualification
• People Management
• Experience of training, mentoring and providing technical guidance to employees/colleagues/customers
• Fluent English

The Successful Candidate:

• Customer Service experience gained in a manufacturing/ industrial engineering organisation
• Able to deal with people with different cultures throughout the region
• Strong communication & interpersonal skills
• Ability to operate with a high level of autonomy
• High levels of self-motivation & resilience
• Strong leadership qualities
• Ability to solve complex problems and find solutions to business issues
• Outstanding collaborative working across a variety of business units, challenging in a complex and matrixed business

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we\'re respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that\'s what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It\'s a great time to join us and make an impact in shaping the future of our business.

Rotork