Customer Service & Logistics Representative

United Arab Emirates, United Arab Emirates

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Job Description

One of the leading Medical Devices companies is actively recruiting a Customer Service & Logistics Representative to be based in Dubai, UAE

Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.

Key aspects of the role include:

Providing excellent customer service to all internal and external customers
Managing the Order to Cash process
Analysing monthly backlog
Working with other departments (Sales, QRC and Finance) to ensure smooth execution of order to cash activities
Responding to internal and external customers enquiries
Supporting the team in resolving customer issues
Following the company SOPs and making sure that local and global polices are followed
Bridge between freight forwarders, factories, and customers
Coordinating with freight forwarders
Escalate the issues to Supervisor
Maintaining filing systems and updating all internal files in a timely manner
Complying with regulatory authorities
Handling and resolving queries from Customers, Sales, Finance and QRC Team