Customer Service Intern

Dubai, United Arab Emirates

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Job Description

Job Purpose:
To provide immediate support to our Key Account Client by proactively contacting customers in the Kingdom of Saudi Arabia (KSA) to gather required information and documentation for shipment clearance. This role is critical in minimizing delays, ensuring customer satisfaction, and protecting key business relationships.
Key Responsibilities:

Contact customers in KSA to collect information required for customs clearance of inbound shipments.
Communicate clearly and professionally in both English and Arabic (preferred) to ensure accurate and efficient information collection.
Document and update systems with customer responses, escalations, and follow-ups as needed.
Collaborate with the Clearance and Operations teams to expedite shipment processing.
Ensure all interactions align with DHL's service quality standards and customer-centric values.
Flag any issues or bottlenecks that may delay clearance to the line manager for swift resolution.

Working Hours:
10:00 AM to 7:00 PM (UAE time), 5 days a week, 2 days off
Requirements:
Languages: Fluent English (mandatory), Arabic (preferred)
Skills:

Strong verbal communication skills
Customer-oriented with attention to detail
Ability to work in a fast-paced, high-pressure environment

Experience: Previous experience in customer service, logistics, or clearance support is a plus
Availability: Must be available to join within 1 week
Note:
This is a priority role intended to support a key account. Candidates must demonstrate a sense of urgency and professionalism in every interaction.

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