Customer Service (ic)

Ajman, United Arab Emirates

Silicon Valley Associates Recruitment

61 Current Jobs Openings

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Job Description

Company Summary

Our client is a well-established Digital community bank specialize in financial and business banking solutions.
Provides personal banking services instant money transfer, debit cards, current accounts, kids accounts and savings accounts.
Has been recognized as the first Islamic Bank Globally, and officially licensed by the Central Bank of the UAE.
Established a year ago, with +200 employees. Headquarted in Ajman.

After successful 2024, looking for Customer Experience Manager to join the team.
Coordinate cross-functional initiatives to promote collaboration and a consistent, customer-focused approach across departments.
Support the design and implementation of customer experience programs, while working with marketing, sales, operations, and product teams.
Analyze customer feedback, market trends, and data to help improve and align services with customer expectations.

Key Candidate Criteria

Must have relevant background in Customer Experience or Events Management ideally in finance or banking industry.
Knowledge in data analytics and reporting, with the ability to interpret and communicate insights.
Must have a customer-focused mindset with strong problem-solving, decision-making, and organizational skills, including attention to detail.
Ability to manage stakeholders, drive collaboration across teams, and contribute a positive organizational culture.
Can speak fluent English and Arabic.

Office

Ajman, UAE

Salary

+20k AED per month
Commission & Bonus
Medical & Other Benefits
Generous Annual Leave
Incentivize Trips
Annual Salary Review & Increase

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