Job Description

Job description:

Job Title:

Customer Service Executive

Location:

Sharjah Airport Freezone

Company:

MosquitoNet.ae

About Us:

MosquitoNet.ae is a leading provider of premium mosquito nets and home protection solutions in the UAE. We are dedicated to delivering quality products and exceptional customer service to ensure a safe and comfortable environment for our clients.

:

We are seeking a motivated and customer-focused

Customer Service Executive

to join our team. The ideal candidate will be responsible for providing excellent support to our customers, handling inquiries, resolving complaints, and ensuring a smooth purchasing experience.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and chat. Assist customers with product information, orders, and delivery tracking. Resolve customer complaints and issues in a timely and effective manner. Maintain accurate customer records and update the CRM system. Collaborate with the sales and logistics teams to ensure seamless customer service. Provide feedback to management on customer trends and recurring issues.

Requirements:

Previous experience in customer service, retail, or sales support is preferred. Excellent communication skills in English (Arabic is a plus). Strong problem-solving and interpersonal skills. Ability to work independently and as part of a team. Proficient in MS Office and CRM software. Positive attitude, patience, and a customer-first mindset.

What We Offer:

Competitive salary and performance incentives. Friendly and supportive work environment. Opportunities for professional growth and development.
Job Type: Full-time

Ability to commute/relocate:

Sharjah: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Customer service: 1 year (Required)
Language:

Arabic (Preferred)
Job Type: Full-time

Pay: Up to AED4,000.00 per month