:

Your Responsibilities:

\xc2\xb7 Welcome & greet patients & ask query of the patient as per set checklist.

\xc2\xb7 Help in Registration form & Insurance form fill up.

\xc2\xb7 Check the patient category - Insured Patient, Corporate Patients (check the staff list), HMO, and General Patients, assist patients to complete all necessary forms and documentation including medical insurance.

\xc2\xb7 Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required).

\xc2\xb7 Send patient to concerned counter. Assist patient if required in reaching to the counter.

\xc2\xb7 Handover Patient Registration Cards to the patients.

\xc2\xb7 Ensure patients are informed if a doctor is running late or called out.

\xc2\xb7 Ensure reception area is well maintained, neat and clean and all standard protocols set by organization are maintained.

\xc2\xb7 Check with Insurance Coordinator for cases requiring approvals and status, packages covered of Insurance Card produced by patient.

\xc2\xb7 Coordinate with Symphony for insurance related matters.

\xc2\xb7 Receive patient file and enter details in the system.

\xc2\xb7 Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service.

\xc2\xb7 Collect money from patients and make Backdate billing for pending approvals.

\xc2\xb7 Call & follow-up with patients regarding NP amounts.

About the Team:

Medcare Hospitals and Medical Centres (Medcare), the premium healthcare division of Aster DM Healthcare, is one of the pioneering healthcare providers in the region.

With a focus on delivering a patient-centric journey as well as encouraging clinical excellence and state-of-the-art care, Medcare operates three multi-specialty hospitals including Medcare Hospital Safa Park Dubai, Medcare Hospital Sharjah and Medcare Women and Children Hospital in Dubai and one specialty hospital Medcare Orthopaedics & Spine Hospital. In addition, it has three specialty centres and 12 multi-specialty centres in key locations across Dubai and Sharjah.

With a team of 350+ qualified healthcare professionals, Medcare promotes and supports the highest standards in preventive, curative and rehabilitative healthcare.

Aster DM Healthcare