Customer Service Executive
Al-Wakrah, Qatar
Job Description
Published
July 24, 2022
Location
Al-Wakrah, Qatar
Category
Customer Service / Reservations / Telecalling
Job Type
Full-time
Description
Looking for a Customer service executive for Al-Wakrah, Qatar.
Job Responsibilities:
- Answering telephone calls in a timely manner and providing helpful accurate information to callers.
- Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.
- Demonstrate high level of empathy during interactions with the caller.
- Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information and more as instructed by line manager.
- Ensure adherence to company policies, procedures and practices.
- Keeping database up to date.
- Providing good customer service to callers by always demonstrating showing positive behavior.
- Establishing and maintaining effective working relationships.
- Attend training courses relevant to the role and implement the training as appropriate.
Job Requirements:
- Bachelor degree holder.
- Three years experience as customer service executive.
- To understand the need for and maintain strict confidentiality at all times
- Communicating effectively verbally and in writing in English.
- Presentation and negotiation talent.
- Work as a team with other colleagues to carry out work smoothly.
- Experience with usage of MS Windows and MS office and related tools.
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Job Detail
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Job IdJD1408284
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAl-Wakrah, Qatar
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EducationNot mentioned