Job Description

• Graduate

• 2 year + work experience as an Customer Service Executive.

• Logistics industry (Air, Sea) experience is required.

• Analytical thinker with strong conceptual and problem-solving skills.

• Meticulous attention to detail with the ability to multi-task.

• Ability to work under pressure and meet deadlines.

• Ability to work independently and as part of a team.

• Excellent documentation, communication and IT skills.

Prime Responsibilities 1.Pricing:

• Responsible for obtaining rates from overseas offices for Import, Export and cross trade cargo movement.

• Client service and Supporting Sales Team by preparing and sending Freight quotes to the Customer within the stipulated time and updating the feedback to the respective sales .

• Negotiating the rates with Shipping Line/Agent at the time of closing the deal.

• Coordinating with the shipping line/Agent to generate bookings and to share the routing Order.

• Updating the Agents and contact details of the vendors on timely basis.

• Agent and vendor development based on the requirement.

2. Customer Service:

• Coordinating with the sales and operations to provide enhanced service to the customers.

• Submitting Shipping instruction to shipping line/Airline and obtaining the draft and making sure that all in order.

• Coordinating internally with documentation, transportation, warehouse for the smooth movement of the shipment.

• Ensuring shipments are in order and cut offs are managed for all the shipments.

• Monitoring and updating customers regarding the status of their shipments on timely basis.

• Client Support for FTA products for inbound/transfer and outbound transactions.

• Coordinating with Documentation and Warehouse for Transfer, Import and export shipments.

• Scheduling the inbound and outbound movements based on the customer requirement by discussing with the operations Team.

• Key Accounts handling: the first point of contact for all inbound and outbound shipments for the allocated clients.

• Ensure all customers standard operating procedures are followed and updated.

• Guiding and instructing warehouse Team for VAS based on the requirement of the client.

• Closing the job as soon on time by ensuring shipping costs are calculated accurately and passed on to the Accounts team for invoicing.

• Round trip tickets will be provided to hometown for vacation

• Paid Annual leave as per land of law

• Accommodation & Transportation

• Health Insurance

Job Type: Full-time Salary: AED3,000.00 - AED45,000.00 per month Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 2 years (Preferred)

Speak with the employer
+91 07903556244